cv995 Terms and Conditions

1 General Terms and Applicability

These terms and conditions ("Terms") form a binding legal agreement between the cv995 platform and its users ("Member" or "you"). By visiting the cv995 website, creating an account, or using any service, you acknowledge that you have read these Terms in full and agree to be bound by them.

These Terms apply to all casino games, slots, cricket betting, sports betting, and any additional services offered on cv995. Alongside these Terms, our Privacy Policy and Responsible Gaming Guidelines also form an integral part of this agreement.

cv995 reserves the right to modify or update these Terms at any time. Continued use of the platform after any changes will be considered as your automatic acceptance of those changes.

2 Account Registration and Eligibility

2.1 Age Requirement

To create an account on cv995, you must be at least 21 years of age. Use of this platform by anyone under 21 is strictly prohibited. cv995 may request proof of age verification at any time, and failure to provide it may result in account suspension or closure.

2.2 One Account Rule

Each individual may operate only one account on cv995. If multiple accounts belonging to the same person are discovered, all accounts will be closed and all pending bonuses will be forfeited.

2.3 Providing Accurate Information

You must provide accurate, complete, and up-to-date information at the time of registration. Providing false information may result in account cancellation and forfeiture of deposited funds. If documents are requested for identity verification, supplying them on time is mandatory.

2.4 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. Sharing login details with any third party is prohibited. If any unauthorized access to your account occurs, notify our support team immediately.

3 Deposits, Withdrawals and Payments

3.1 Deposits

The minimum deposit amount on cv995 is ৳100 (one hundred taka), which can be made via bKash, Nagad, Rocket, and bank transfer. Deposit processing times may vary depending on the payment method. All transactions are secured by SSL encryption.

• Minimum deposit for each method: ৳100
• Accepted payment methods: bKash, Nagad, Rocket, bank transfer
• Deposits are generally credited to the account instantly
• In case of technical issues, please contact the support team

3.2 Withdrawals

The minimum withdrawal amount is ৳500 (five hundred taka). Withdrawal requests are generally processed within 10 to 45 minutes. A verification process may need to be completed before a withdrawal can be made.

• Minimum withdrawal: ৳500
• Processing time: 10–45 minutes
• Withdrawals can only be made to registered payment methods
• Withdrawals may be delayed if account verification is not complete

3.3 Currency and Transactions

All transactions on the cv995 platform are conducted in Bangladeshi Taka (BDT / ৳). Applicable conversion rates will apply for any international currency exchange. Any charges imposed by a bank or payment provider on a transaction are the responsibility of the Member.

4 Bonuses and Promotions

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. A minimum deposit of ৳100 is required to receive this bonus. To withdraw the bonus, the combined total of the bonus amount and the deposit must be wagered 25 times (25x wagering requirement).

• Bonus amount: 100% of the first deposit, up to ৳5,000
• Wagering requirement: 25 times (bonus + deposit)
• The validity period for using the bonus will be stated in the specific promotional terms
• Each member is eligible for the welcome bonus once only

4.2 VIP Cashback Program

The cv995 VIP program has four tiers. You will advance to higher tiers based on your activity and playing habits:

• Bronze: up to 0.3% cashback per week
• Silver: up to 0.6% cashback per week
• Gold: up to 0.9% cashback per week
• Platinum: up to 1.2% cashback per week

4.3 General Bonus Terms

All bonuses and promotional offers are intended solely for active use in good faith. Any misuse of the bonus system, bonus arbitrage, or attempts to collect bonuses through multiple accounts will result in forfeiture of all accounts and balances. cv995 reserves the right to modify or withdraw any bonus offer.

5 Betting and Gaming Rules

5.1 General Gaming Rules

All games and betting activities on cv995 are conducted under fair play principles. Game outcomes are determined entirely by a Random Number Generator (RNG), which is impartial and cannot be predicted in advance. Any attempt to alter game outcomes using external software or methods is strictly prohibited.

5.2 Betting Limits

Minimum and maximum betting limits apply for each game and betting market. These limits are clearly displayed in the game interface. cv995 reserves the right to change betting limits at any time.

5.3 Technical Errors

If a game is interrupted mid-round due to server issues, network disconnection, or technical errors, cv995 reserves the right to cancel that round and return the stake. In such situations, cv995's decision will be considered final.

5.4 Live Casino and Sports Betting

Specific rules apply to each market when betting on sports events including cricket, football, and kabaddi. For in-play betting, odds may change at any time. cv995 is not responsible for any discrepancies arising from delays in live streams or data feeds.

6 Prohibited Activities

The following activities are strictly prohibited on the cv995 platform, and any violation may result in account cancellation and legal action:

• Using the platform for money laundering or processing of illegal funds
• Creating multiple accounts to abuse bonuses or promotions
• Attempting unauthorized access to another member's account
• Using hacking software, bots, or scripts to manipulate game operations
• Collusion or fraudulent cooperation with other members
• Intentionally exploiting any technical vulnerability or bug in the platform
• Registering with a false identity or using another person's identity
• Assisting minors (under 21) in creating an account

7 Account Suspension and Closure

7.1 Suspension by cv995

cv995 may temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any provision of these terms and conditions
• Failure to complete identity verification or provision of false information
• Suspicious or fraudulent activity
• Financial disputes or chargebacks on the account
• Instructions from regulatory authorities or legal requirements

7.2 Closure by the Member

You may request to close your cv995 account at any time. To do so, contact us via 24/7 live chat support or email. All pending withdrawals will be processed before the account is closed. Requests for self-exclusion can also be made in the same way.

8 Responsible Gaming

cv995 places the highest priority on responsible gaming. We believe gaming should be an entertainment activity, not a means of earning money.

• Deposit limit setting: You can set daily, weekly, or monthly deposit limits
• Session time limits: An option to automatically log out after a set period is available
• Reality check: You will be reminded of the duration of your gaming session at regular intervals
• Self-exclusion: An option to take a break from your account for a set period or permanently

If you are experiencing gambling-related problems, visit our responsible gaming page immediately or contact our specialist support team via 24/7 live chat.

9 Privacy and Data Protection

cv995 places the highest importance on the privacy of your personal information. We keep your data secure using SSL encryption and high-standard security technology.

For a detailed description of how we collect, store, and use your information, please read our Privacy Policy. By registering, you are giving your consent to our Privacy Policy.

• Your personal information is not shared with third parties (except where legally required)
• All financial transactions are conducted through encrypted channels
• Documents collected for identity verification are stored securely
• You have the right to request access to or deletion of your data

10 Limitation of Liability

cv995 makes every effort to operate a safe and reliable platform. However, cv995's liability is limited in the following areas:

• Losses caused by internet disconnection or issues with the user's device
• Technical issues with third-party payment providers
• Service disruption due to natural disasters or other unavoidable circumstances
• Losses caused by the user's own negligence or error
• Money lost as a natural outcome of gaming

cv995 always follows a fair play policy and is committed to providing fair resolutions in the event of any technical error. cv995's decision on all matters is final and binding.

11 Changes & Amendments

cv995 reserves the right to change, modify, or update any part of these terms and conditions at any time. In the case of significant changes, members will be notified at their registered email address or through the platform.

Continuing to use cv995 after any changes will be considered as your acceptance of the new terms and conditions. The date of the latest update will always be displayed at the top of this page.

12 Dispute Resolution & Contact

12.1 Complaints Process

For any complaint or dispute, first report the issue through our 24/7 live chat support. Our support team will provide full assistance in resolving your issue in Bengali.

If the issue is not resolved via live chat, send a detailed message by email: [email protected]

12.2 Dispute Resolution

For all dispute resolution, cv995 first attempts to reach a solution through friendly discussion. cv995 evaluates all claims through impartial investigation and provides a resolution within a reasonable time.

12.3 Support Contact

Ways to get in touch with us:

• Live Chat: Available 24/7 in Bengali
• Email: [email protected]

No phone or WhatsApp number — all support is handled through live chat and email.